If you are experiencing problems with a previous order or have any general questions relating to Hormone Solutions please email our customer service department
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Lawley Pharmaceuticals has adopted an upgraded International supply chain effective March 2012.
We are pleased to announce the appointment I.L.S Ltd., operator of www.hormone-skin-cream.net, as an independent supplier of our AndroFeme®, AndroForte® 2 and AndroForte® 5 testosterone creams.I.L.S Ltd is a long established online provider of quality pharmaceuticals with an extensive worldwide supply network.
Lawley Pharmaceuticals will continue to provide a complete patient support service if you have any product or treatment questions. ILS will provide full supply and logistics support. Our USA free phone 1-800-961-7813 and email support service email@example.com will continue as normal.
Please visit www.hormone-skin-cream.net to complete your order.
Q. How are orders shipped?
A. Orders to Canada, Europe, the Middle East, Far East and Asia-Pacific are shipped via Australia Post's Express Courier International (ECI) premium international service. This is run in conjunction with the destination countries postal service. Orders to the USA are shipped via Australia Post Insured Air (trackable). Orders to some Central American, South American and African countries are shipped either via Australia Post's Insured Air service (trackable in most countries), Express Courier International (trackable) or via Registered Post (not trackable), depending upon individual countries' postal services. For most countries there is a DHL courier available at an additional cost.
If you need information about the status of your delivery please track your order by entering your tracking number into the post tracking service of your country:
Q. How long will delivery take?
A. USA: Goods shipped to the USA are shipped via Australia Post Insured Air. This service is run in conjunction with by the United States Postal Service (USPS). Delivery generally takes 10-14 days from the time of shipping. An email is sent with the shipments tracking details within 24 hours of shipping and can be tracked online via the USPS or the Australia Post website.
A. Rest of the World: Orders to Europe, the Middle East, Far East and Asia-Pacific are shipped via Australia Post's Express Courier International (ECI) premium international service. This is run in conjunction with the destination countries postal service. For example Hong Kong orders are delivered by Hong Kong Post. Delivery generally takes 4-8 business days from the time of shipping. An email is sent with the shipments tracking details within 24 hours of shipping and can be tracked online via the destination country website or the Australia Post website. Orders to some Central American, South American and African countries are shipped either Australia Post's Insured Air service (trackable in most countries - up to 20 days delivery), ECI (trackable - 4-8 days delivery) or via Registered Post (not trackable - up to 20 days delivery), depending upon individual countries' postal services. For a faster delivery option there is a DHL courier service option available at an additional cost.
Occasionally orders can take slightly longer if goods are delayed due to the Customs clearing processes. Australia Post, Lawley Pharmaceuticals and Hormone Solutions are not responsible for delays due to your countries Customs requirements.
Q. What if my order does not arrive?
A. Delivery Guaranteed - or your Money Back (provided the delivery details you supplied when ordering were correct). If your order does not arrive within 20 business days after shipment using ECI or insured post, we will resend your order at our cost or the amount charged for your order will be refunded. This undertaking does not apply if Customs officials in your country refuse entry to the goods. We will however resend at no cost or refund the amount charged for the goods (less freight costs) if they are returned by Customs. If goods are destroyed by Customs there is no entitlement for a refund.
Q. What is the delivery charge?
A. All orders are charged between US$25.00 - $90.00 depending upon the shipping destination regardless of quantity order. If for any reason an order has to be sent in more than one package, only a single delivery charge will apply.
Please note that Customs and import policies in some countries prohibit the importing of hormonal products. It is your responsibility to check your country's policies.
Estimated delivery time is 2-3 weeks from date of shipment provided no problems occur with your local Customs office. Some countries may require various types of import licenses. Lawley Pharmaceuticals will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Lawley Pharmaceuticals will not be held liable for any customs duties or taxes that arise from your local customs office. Lawley Pharmaceuticals will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.
We do not ship orders on Saturdays, Sundays or Australian public holidays.
Lawley Pharmaceuticals Head Office is located at:
Unit 2 / 15a Harrogate Street, West Leederville
PO Box 1146, West Leederville, Western Australia, Australia 6901
Tel: +61 (0)8 9388 0096
Fax: +61 (0)8 9388 0098
Customers calling from within Australia please call 1800 627 506 or 08 9388 0096
Customers from outside Australia please call +61 8 9388 0096
All customers can contact us by email firstname.lastname@example.org
Shipping time: 10-20 days
Shipping time: 7-10 days
Tracking: Trackable service
Shipping time: 4-7 days
Tracking: Trackable service
More information about shipping and delivery
Registered Air Mail - $40.00
ECI Express Courier - $60.00
DHL Courier - $120.00
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Hormone Solutions is a wholly owned subsidiary of Lawley Pharmaceuticals Ltd
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